Terms of Service
Last updated: June 2026
Welcome to AURUM ONE (“we,” “us,” or “AURUM”). These Terms of Service (“Terms”) govern your access to our platform for beauty and wellness businesses—including scheduling, customer records, staff, checkout, stored value, and multi-location tools (the “Service”). By using the Service, you agree to these Terms. Please also read our Privacy Policy. If you accept these Terms on behalf of a beauty or wellness business, you represent that you have authority to bind that entity.
The Service
AURUM ONE is a cloud SaaS platform for beauty and wellness operations. Features, usage limits, and availability depend on your plan as shown in the product and billing pages. We may improve, change, or discontinue features and will use reasonable efforts to notify you before changes materially affect paid plans.
Eligibility and accounts
You must be at least 18 (or the age of majority in your jurisdiction, whichever is higher) to use the Service. When you register, provide accurate information and keep it up to date. You are responsible for your account credentials and all activity under your account. Contact us promptly at support@thisisaurum.com if you believe your account is compromised.
Acceptable use
Use the Service only for lawful business purposes. You may not misuse the Service, probe or disrupt our systems, scrape or bulk-export data without permission, reverse-engineer the Service (except where law forbids this restriction), or access another tenant’s data. You must not upload malicious content or use the Service in a way that infringes others’ rights. You are responsible for the business data you enter (customers, staff, appointments, payments) and for complying with laws that apply to your business, including privacy and payment rules for your customers.
Plans, billing, and changes
Paid plans, prices, billing cycles, and quotas are shown on the billing page at the time of purchase. Fees are generally non-refundable except where required by law. We may change pricing or plan limits with reasonable advance notice; continued use after a change means you accept the new terms for future billing. Payments may be processed by third-party payment providers; their terms apply to the payment methods you use with us.
Your data and our rights
You retain ownership of the business data you submit. We need a limited license to host, process, and display that data to operate the Service, enforce these Terms, and keep the platform secure. We own the Service, software, branding, and improvements. Aggregated or de-identified usage statistics may be used to improve the product without identifying your business or locations.
Termination, changes, and disclaimers
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, for security or legal reasons, or if required by law, and will use reasonable efforts to notify you when practical. After termination we may delete account data after a reasonable period. We may update these Terms by posting a new “Last updated” date; material changes will be communicated reasonably. The Service is provided “as is” to the extent permitted by law. We are not liable for indirect or consequential damages or loss of data. Our total liability for claims relating to the Service is limited to the fees you paid us in the six months before the claim, or one hundred U.S. dollars (USD 100), whichever is greater. Contact support@thisisaurum.com first with questions or disputes.